CANCELLATION TERMS

 

Last updated: 27 December 2023

 

Please understand that purchases for “BESPOKE BEAUTY” or “MADE TO ORDER” products (e.g. rolled prints, framed prints) are final. These pieces are produced as per your individual specifications which exclude them from the right to cancel according to Section 312g, Paragraph 2, No. 1 of the German civil code (§312g (2) No. 1 BGB).

Note: At this stage all of our products are “BESPOKE BEAUTY” or “MADE TO ORDER” unless indicated otherwise.

You have the following right of cancellation for all online orders of prefabricated works:

• Statutory right of cancellation & sample cancellation form:
• Information regarding cancellation
• Right of cancellation

You have the right to cancel this contract without reason within 14 days. The cancellation policy lasts 14 days from:
A) The day on which you – or a third party named by you who is not the shipping service – take/takes the goods into possession, if you ordered one item or multiple items in a single order, and the item(s) arrive(s) in a single delivery
or
B) The day on which you – or a third party named by you who is not the shipping service – take(s) the final goods into possession in the event that multiple items from a single order are shipped separately.
To exercise your right to cancel, you must inform (Justus Rehn, Kameruner Str. 12, 81827 Munich, Germany, Tel: +49 (89) 2007 4904, e-mail: info(at)pinesandpalmtrees.com) of your decision to cancel in a clear, written statement (by letter, or e-mail, for instance).

You may use the cancellation provided on our website, but are not required to do so:
The deadline for the right to cancel will be met as long as your statement indicating you will be exercising the right to cancel is sent within the allotted cancellation period.

Download our Cancellation Form.

Cancellation Terms and Process
Should you cancel the sale contract, we are to refund all payments received from you, including shipping costs (with the exception of additional costs from selecting a different type of delivery than the standard, cost-effective shipping we offer) promptly - at the latest, within 14 days of our receipt of the statement indicating your cancellation. Refunds will be credited back to the original payment method, unless otherwise expressly agreed upon. We can withhold the refund until such time as we have received the returned goods or until you have provided proof of their return shipment, whichever comes first. You are to promptly send the goods back; at the very latest, this must be done within 14 days of the days you inform us of the cancellation. This deadline is met as long as the return shipment of goods is sent out within the allotted period.
For orders from the EU and Switzerland, we shall bear the costs for returning goods.
For orders from all other countries, you shall bear the direct costs for returning goods. Typically, goods cannot be returned by normal post. Please contact us for more information.

You are only responsible for decreases in the value of goods if, after inspecting their condition, properties, and functionality, the decrease in value can be traced back to your improper handling of the goods.